Refund & Returns Policy

Effective Date: 28/01/2025
Business Name: drilonberisha
Website: vetesherbim.com
Contact Email: bdrilon459@gmail.com
Business Address: Miradi e Eperme, Fushë Kosovë, Kosovo

We value your satisfaction with your purchase and strive to ensure a seamless experience. If you are not completely satisfied with your purchase, this Refunds and Returns Policy explains how you can return a product and request a refund.

1. Eligibility for Returns

Products can be returned under the following conditions:

  • The return is initiated within 30 days of receiving the product.
  • The product is unused, undamaged, and in its original condition with all tags, packaging, and accessories included.
  • A valid proof of purchase (order confirmation or receipt) is provided.

Non-Returnable Items:

  • Gift cards or promotional items are non-refundable.
  • Items marked as “final sale” are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at bdrilon459@gmail.com to request a Return Merchandise Authorization (RMA) number.
  2. Pack the product securely in its original packaging and include the RMA number in your return package.
  3. Ship the product to the following address:
    drilonberisha
    Miradi e Eperme, Fushë Kosovë, Kosovo

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the shipping costs of returning the item unless the product was defective or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 7 business days to the original method of payment.
  • If the refund is delayed, please allow additional time for your bank or payment provider to process the transaction.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at bdrilon459@gmail.com for assistance.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Notify us within 7 days of receiving the item by emailing bdrilon459@gmail.com with photos or evidence of the issue.
  2. We will arrange for a replacement or issue a full refund, including return shipping costs, if applicable.

7. Canceling an Order

Orders can be canceled within 24 hours of placement, provided they have not yet been shipped. Contact us at bdrilon459@gmail.com to cancel your order.

8. Contact Information

For any questions or concerns regarding this Refunds and Returns Policy, please contact:
Email: bdrilon459@gmail.com
Address: Miradi e Eperme, Fushë Kosovë, Kosovo

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly