Privacy Policy - Vetesherbim

Privacy Policy

Effective Date: 28/01/2025

www.vetesherbim.com (the “Website”) is owned and operated by Drilon Berisha (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and share your personal data, as well as your rights under the General Data Protection Regulation (GDPR).

By using the Website, you agree to the terms of this Privacy Policy.

1. Data Controller

The data controller for the Website is:

Business Name: Drilon Berisha
Email Address: bdrilon459@gmail.com
Business Address: Miradi e Eperme, Fushë Kosovë, Kosovo

2. Data Collection

We collect and process the following categories of personal data:

a. Data You Provide Directly

Name
Email address
Shipping and billing addresses
Payment information (processed securely by third-party payment processors)
Contact details (e.g., phone number)
Any information you provide through forms on the Website

b. Data Automatically Collected

IP address
Browser type and version
Device information
Operating system
Website usage data (e.g., pages visited, time spent on pages, referring URLs)
Cookies and tracking data (see Section 6)

c. Data from Third Parties

We may collect data from third-party services, such as payment processors, to process orders and provide our services.

3. Data Usage

We use your personal data for the following purposes:

Order Fulfillment: To process and ship your orders.
Customer Support: To respond to inquiries and provide assistance.
Marketing: To send promotional emails, newsletters, and special offers (only with your explicit consent).
Improvement: To analyze website usage and improve our services and user experience.
Compliance: To comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill a contract with you (e.g., to process and deliver your orders).
Consent: When you provide explicit consent (e.g., for marketing communications).
Legitimate Interests: For improving our services, ensuring website security, and fraud prevention.
Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing

We do not sell your personal data. However, we may share it with the following parties:

Service Providers: Third-party providers, such as payment processors, shipping companies, and email marketing platforms, who help us deliver our services.
Legal Authorities: If required by law or to protect our legal rights.
Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred to the new owner.

All third-party processors are GDPR-compliant and bound by confidentiality agreements.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Necessary for website functionality.
Performance Cookies: Used to analyze website performance and improve user experience.
Marketing Cookies: Used for targeted advertising (only with your consent).

You can manage cookie preferences via your browser settings or through our cookie consent banner.

7. Data Storage and Retention

We store your data securely and retain it only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Factors determining retention periods include:

Legal obligations (e.g., tax record-keeping)
Contractual requirements
Your consent preferences

8. Data Security

We implement robust security measures to protect your data, including:

Secure Sockets Layer (SSL) encryption for data transmission
Regular security assessments
Restricted access to personal data
Use of secure, GDPR-compliant third-party services

While we strive to protect your data, no method of transmission or storage is 100% secure.

9. Your Rights

Under the GDPR, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data (subject to legal obligations).
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to data processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw your consent at any time.

To exercise your rights, contact us at bdrilon459@gmail.com.

10. International Data Transfers

As our business is based in Kosovo, your data may be processed and stored outside the European Economic Area (EEA). We ensure that adequate safeguards are in place to protect your data in compliance with GDPR.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes were made. We encourage you to review this page regularly to stay informed.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

Email: bdrilon459@gmail.com
Address: Miradi e Eperme, Fushë Kosovë, Kosovo

You also have the right to file a complaint with your local data protection authority if you believe your rights under GDPR have been violated.

Thank you for trusting www.vetesherbim.com with your personal data.